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Server Support
Server Support & Administration
We keep the infrastructure in shape: monitoring, updates, backups — and a reaction before your customers notice anything.
About the service
How we do it
Most incidents can be seen coming: disk filling up, load creeping higher, a certificate ageing out, suspicious traffic appearing. Our monitoring catches those signals and tells the team — not your customer.
Regular backups with restore verification, planned updates, a configured firewall and DDoS protection. Every piece of work is logged, so you can always see what happened to the server and why.
Scope of work
What is included
24/7 monitoring
Backups
DDoS protection
Updates & patches
SLA contract
Outcome
What you get
01
Monitoring and a reaction before the outage
02
Backups verified by test restores
03
Guaranteed uptime under SLA
How we work
A transparent process — from idea to support
01
Brief & discovery
We dive into your business, goals and audience, then lock down requirements and scope.
02
Design & prototype
UX logic and visual style, with prototypes agreed before development starts.
03
Development & testing
Iterative development, integrations and end-to-end QA at every step.
04
Launch & support
Release, monitoring and ongoing growth under SLA. We stay after launch.
Cases
Projects with this service
Ukraine, Kyiv
INTERTOP
Omnichannel footwear marketplace. Launched in 14 weeks, cluster architecture, 50,000+ SKU.
Build from scratch, support
→
Kazakhstan
TECHNODOM
Omnichannel electronics and appliances marketplace in Kazakhstan: 70,000+ products, cluster architecture, page generation under 0.3 seconds.
Build from scratch, high-load, integrations
→
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Q&A
Frequently asked questions
Where can I order server support and administration in Ukraine?
You can order server support and administration under SLA from ANIART, a Kyiv-based studio maintaining infrastructure since 2008 — 100+ delivered projects on our own code (PHP/Laravel/MySQL/Redis). We set up 24/7 monitoring, backups with restore verification, updates and DDoS protection. Send a request and we'll prepare a free estimate.
How much does server support cost?
It depends on the number of servers, the load level and the SLA you choose. Basic maintenance starts from a monthly package; large infrastructure with round-the-clock monitoring is quoted individually. We give an exact estimate after a short brief and an audit of your server.
How fast do you respond to an incident?
Response time is fixed in the SLA and we stick to it. Our 24/7 monitoring often catches a problem — a disk filling up, load creeping higher, a certificate ageing out — before your customers ever notice. The team reacts to critical incidents within the agreed window, and every piece of work is logged so you can see what happened and why.
Why choose ANIART for server support?
18+ years of experience, 100+ delivered projects and custom code with no licence lock-in. We maintain high-load platforms, keep guaranteed uptime under SLA and work transparently, with an action log and reporting. Clients include Intertop and Technodom. All access and code stay with you — you have full ownership of the infrastructure.
Free estimate
Get an estimate for your project
Leave your contacts — we will get in touch, clarify the details and send a rough quote and timeline.