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Technical Support
Website Technical Support
We take the project into ongoing care: a fixed response time, planned releases and a team that already knows your code.
About the service
How we do it
Support is not only about things breaking. It is new features, seasonal campaigns, library updates, security and speed that all need constant attention. We work under an SLA: an agreed response time and an agreed monthly volume of hours.
Each project is run by a team that knows its architecture, so a task never starts by reading the code from scratch. We also adopt sites built by someone else — after an audit and a plan for putting them in order.
Scope of work
What is included
SLA contract and response time
24/7 monitoring
Improvements and releases
Backups and security
Outcome
What you get
01
A guaranteed response time under SLA
02
Planned releases instead of chaotic fixes
03
Backups and 24/7 monitoring
How we work
A transparent process — from idea to support
01
Brief & discovery
We dive into your business, goals and audience, then lock down requirements and scope.
02
Design & prototype
UX logic and visual style, with prototypes agreed before development starts.
03
Development & testing
Iterative development, integrations and end-to-end QA at every step.
04
Launch & support
Release, monitoring and ongoing growth under SLA. We stay after launch.
Cases
Projects with this service
Ukraine
MIRATON
Online store of a fashion-market chain for footwear and accessories: 3,000+ models, reserve-in-store, one loyalty program and instalments online and offline. Ongoing support and development.
Technical support and improvements
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Ukraine
NATALI BOLGAR
The official store of a Ukrainian designer womenswear brand. As its technical partner since 2019, ANIART moved the store onto a more powerful core, develops and supports it, and uses AI tools in its own development within a controlled process.
Development, support & AI-assisted delivery
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Ukraine
LUXOPTICA
Online store for the #1 optics retail chain in Ukraine. Eyewear and lens catalog with online ordering.
Build from scratch, support
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Services
Other services
01
Online Store Development
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02
Enterprise Solutions & Corporate Systems
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03
B2B Portal Development
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04
Mobile App Development
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05
School Management System
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07
Chatbot Development
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08
Fintech & Banking Systems
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09
Platforms for Foundations & Social Projects
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10
Server Support & Administration
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11
Server Setup & Migration
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12
Specifications & Prototyping
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13
SAP Solutions & Integrations
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14
AI for Business
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15
Email Marketing & CRM Campaigns
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16
SEO & Digital Marketing
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17
Website Audit
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Q&A
Frequently asked questions
Where can I order website technical support in Ukraine?
You can order website and online-store technical support from ANIART, a Kyiv-based studio maintaining projects since 2008 — 100+ delivered sites, custom PHP/Laravel code, monitoring, updates, backups and improvements under an SLA. We also adopt sites built by another team, after an audit and a plan for putting them in order. Send a request and we'll prepare a free estimate.
How much does website technical support cost?
It depends on the monthly volume of hours, the SLA response time and the complexity of the project. Support starts from a base monthly package; large e-commerce platforms with a stricter SLA are quoted individually. We give an exact estimate after a short brief and an audit of your site.
How fast do you respond to an incident?
The response time is fixed in the SLA and we stick to it: critical issues are picked up within the agreed window, while planned work moves through the release queue. Exactly what the support covers and which response thresholds apply are set out in the contract for your project. Monitoring and backups run 24/7.
Why choose ANIART for technical support?
18+ years of experience, 100+ projects and custom code with no licence lock-in. Every site is run by a team that already knows its architecture, so a task never starts by reading the code from scratch. Clients under our care include Miraton and Luxoptica. All the code and access stay yours — you keep full ownership of the project.
Free estimate
Get an estimate for your project
Leave your contacts — we will get in touch, clarify the details and send a rough quote and timeline.