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Technical Support
Website Technical Support
We take the project into ongoing care: a fixed response time, planned releases and a team that already knows your code.
About the service
How we do it
Support is not only about things breaking. It is new features, seasonal campaigns, library updates, security and speed that all need constant attention. We work under an SLA: an agreed response time and an agreed monthly volume of hours.
Each project is run by a team that knows its architecture, so a task never starts by reading the code from scratch. We also adopt sites built by someone else — after an audit and a plan for putting them in order.
Scope of work
What is included
SLA contract and response time
24/7 monitoring
Improvements and releases
Backups and security
Outcome
What you get
01
A guaranteed response time under SLA
02
Planned releases instead of chaotic fixes
03
Backups and 24/7 monitoring
How we work
A transparent process — from idea to support
01
Brief & discovery
We dive into your business, goals and audience, then lock down requirements and scope.
02
Design & prototype
UX logic and visual style, with prototypes agreed before development starts.
03
Development & testing
Iterative development, integrations and end-to-end QA at every step.
04
Launch & support
Release, monitoring and ongoing growth under SLA. We stay after launch.
Cases
Projects with this service
Ukraine
MIRATON
Online store of a footwear-and-accessories chain for the whole family. Ongoing support and continuous development.
Technical support and improvements
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Ukraine
NATALI BOLGAR
Official online store of the Ukrainian designer womenswear brand.
Support & development
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Ukraine
LUXOPTICA
Online store for the #1 optics retail chain in Ukraine. Eyewear and lens catalog with online ordering.
Build from scratch, support
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Services
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Online Store Development
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02
Enterprise Solutions & Corporate Systems
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B2B Portal Development
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Mobile App Development
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School Management System
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Chatbot Development
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08
Fintech & Banking Systems
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Platforms for Foundations & Social Projects
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10
Server Support & Administration
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11
Server Setup & Migration
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12
Specifications & Prototyping
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13
SAP Solutions & Integrations
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14
AI for Business
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15
Email Marketing & CRM Campaigns
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16
SEO & Digital Marketing
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17
Website Audit
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Free estimate
Get an estimate for your project
Leave your contacts — we will get in touch, clarify the details and send a rough quote and timeline.